The relational structure
Organizational Modeling through Relational Distances: Comparability, Transversality, and Granularity in Organization Theory
Original title: Modelagem Organizacional por Distâncias Relacionais: Comparabilidade, Transversalidade e Granularidade na Teoria das Organizações
Everyday questionTwo customers receive similar service. One considers it satisfactory; the other does not. Does the difference lie in what happened, what each expected, or both? How could we also examine such gaps between teams, suppliers, and units? This paper offers a common structure for observing distinct relationships while retaining their components and contexts.
Defines the directed relationship as the primary unit, expected and perceived values, operators, and directed aggregation. It includes observations by period and by event.
Scope of the text Conceptual formalization illustrated by a theoretical simulation at a higher education institution.